Senior Service Engineer

About ABH

ABH Partners Plc is a leading and prominent consultancy and management firm. With over Seventeen years of experience, our company specializes in providing high-quality, client-centered technical and management services, including quality education, operational research, training, consultancy, and project implementation. Currently, we are looking for an ambitious, dynamic, and experienced Senior Service Engineer to join our vibrant team and help drive our marketing initiatives to achieve organizational goals.

Post title: :Senior Service Engineer

Required number: 1 (One)

Place of Work: Addis Ababa

Employment Type: Full Time

Reporting to:  Director, Alliance Medical Solutions (AMS) Division

Starting Date:  Immediately after contract agreement concluded

Key Responsibilities:

• Provide advanced troubleshooting and support for complex technical issues such that involving specific equipment, systems, or software.
• Conduct routine maintenance and repair on equipment, ensuring compliance with safety and operational standards.
• Act as the primary point of contact for customers, addressing inquiries and resolving issues efficiently.
• Manage multiple service projects, coordinating with clients and internal teams to ensure timely and successful implementations.
• Maintain accurate records of service activities, including service reports, recommendations, and compliance documentation.
• Train junior engineers and technicians, fostering their professional development and enhancing team capabilities.
• Identify areas for process improvements and suggest innovative solutions to enhance service delivery.

Qualifications

• MSc/ BSC degree in Bio-Engineering, Medical Science, pharmaceutical or a related field.
• Minimum of Three years of relevant experience in service and support roles.
• Strong understanding of pharmaceutical equipment, products, technologies, systems, or machinery.
• Proven experience in customer service and project management.
• Excellent problem-solving abilities and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with industry standards and compliance regulations.