Location: Shire, Ethiopia
Organization: Norwegian Refugee Council (NRC)
Deadline: July 14, 2025, 07:02 PM
Job Description
Role and responsibilities
The purpose of the ICLA social support position is to assist with day-to-day implementation of the Information, Counseling and Legal Assistance (ICLA) Programme in Tigray.
Generic responsibilities
- Ensure adherence to NRC policies and donor requirements
- Promote and share ideas for improvement and necessary changes in activities
- Cooperate with relevant partners and local authorities
- Work with ICLA officers to implement delegated ICLA programme activities according to plan of action
- Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist
- Demonstrate commitment to NRC’s mission, vision and value
Specific responsibilities
- Act as a liaison between the community and ICLA staff.
- Working with ICLA officers, help lead mobile group information sessions, designed to raise awareness and provide information to displaced persons, on access to civil documentation, legal identity documents, and related issues.
- Be available to respond to questions from community members on civil documentation, legal identity documents, and related issues, and to refer community members who require more detailed assistance to ICLA Officers.
- Manage and maintain communication with beneficiaries.
- Assist with the organization, management and support of cases and awareness campaigns, including administrative tasks, review of documents, and information.
- In coordination with ICLA officers, develop and execute outreach strategies to the community, community partners, and stakeholders.
- Support community partners/and stakeholders to raise concerns about issues affecting their community.
- Plan/facilitate community outreach and education.
- Adhere to ICLA policies, donor agreements, work plans, budgets and procurement plans.
- Adhere to NRC’s Human Resource, Financial, Logistics & Security policies and procedures.
- Any other task relevant to the position as requested by the line manager.
Responsibilities
Competencies
1. Professional competencies
These are skills, knowledge and experience that are important for effective performance.
Generic professional competencies:
- BSc degree in Social or natural sciences preferably in Law
- Strong communication, interpersonal, analytical and negotiation skills
- Ability to prioritise responsibilities, carry out multiple tasks simultaneously, and meet deadlines
Context/ Specific skills, knowledge and experience:
- Some experience working on community mobilization activities in a humanitarian/recovery context
- Some experience in working with government authorities and vulnerable beneficiaries
- Skills and experience in case management and conflict resolution
- Fluency in English language skills will be considered an asset
Personal Qualities:
- Diplomatic
- Ability to work under pressure and with limited supervision in a challenging environment
- Pro-active, goal-oriented and results driven
- Flexible and creative
- Excellent communication skills
- A sense of humor
Behavioral competencies
- Empowering and building trust
- Communicating with impact and respect
About Us
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The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.
Join us in assisting millions of people in areas where others cannot, tackling some of the world’s most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.
At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.
Together, we save lives and rebuild futures.
Safeguarding is central to NRC’s work. We expect all employees to:
• treat everyone with respect and dignity
• contribute to building a safe environment for all
• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)
• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH
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