Location: Gambella, Ethiopia
Organization: World Vision International
Deadline: August 3, 2025
Job Description
Employee Contract Type:
Local – Fixed Term Employee (Fixed Term)
Position is critical in supporting beneficiary identification and verification using web and mobile-based applications in the food assistance program as well as sharing beneficiary and commodities statistical information and reports.
MAJOR RESPONSIBILITIES
Digital Workplace Support
- First point of contact and day-to-day technical support to end users at distribution sites
- Accept client requests with phone, email, MS-teams, Team Viewer and helps staffs to get appropriate IT service
- Responds to Level 1 Support requests from GAMBELLA RESPONSE OFFICE distribution/project sites and works on solutions for users.
- Resolve queries independently, escalating if required, to ensure that technology related incidents are fixed, and accurate information is provided to the users.
Network and Connectivity Support
- Carry out system and hardware maintenance tasks, such as setting up and running mobile networks, internet connectivity and power solutions to ensure technology is running effectively.
- Maintain technology, including standard installation, configuration, and data storage, in accordance with Global Network configuration document and the local guideline/standard.
- Do installation and maintenance of network systems and equipment, to ensure optimal services in compliance with standard operations procedures in consultation with Digital Workplace Specialist
- Collaborate with Digital Workplace Specialist and NO GTD Team to ensure individual and team objectives are met in compliance with all relevant Projects, initiatives, etc.
- Follow set emergency response processes and procedures as required to provide support in enabling emergency
- Performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- Keep track records of IT assets
- Provides on-going support of client technology.
Hardware Technical support
- Conduct preventive maintenance on end user devices
- Diagnoses and resolves client laptops, mobiles/tablets, 3G/4G-Wifi routers, projectors, etc hardware and software issues.
- Creates temporary solutions until permanent solutions can be implemented.
- Assists with diagnosing and resolving client workstation and mobile device hardware and software issues.
- Partners with Network and Systems Administration teams to ensure efficient operations of the desktop computing environment.
IT skills building
- Individual identification of staff’s area of capacity building to make sure that they get equipped with knowledge to make them make use of IT tools easily.
- Provide standard technical training and materials to end users of commonly used technology and systems, in order to assist staffs in conducting their work.
- Take part in on-Job training and brief on exceptional incidents.
- Provide guidance and training to other colleagues in regard to the new solutions, troubleshooting and the network best practices
Educational level required:
- BSc. Degree in Social Sciences, Information Technology, Computer Science, or in any related field.
Experience:
- At least three year’s working experience in a networking/telecommunications environment
- Minimum of 2 years of experience in relief and/or any emergency response program interventions implementation especially in a refugee or internally displaced persons (IDPs) context
- Demonstrated knowledge and understanding of CORE humanitarian standards and accountability to affected populations (AAP)
- Excellent working knowledge of Internet technologies, including: TCP/IP suite of protocols; Internet security; Internet routing; Voice over Internet Protocol)
- Good working knowledge of Microsoft Windows Operating Systems configuration and administration
- Working knowledge of computer and mobile-based applications such as Microsoft Word, Excel, PowerPoint, Outlook, Kobo Collect and beneficiary management and distribution information systems (LMMS/CTS or LMMS-ITS, Global Distribution Tool, Partner Connect
- Must be able to work in a multi-cultural environment
- Excellent analytical, problem solving and negotiation skills
- Customer-focused. Must demonstrate a strong willingness to meet the customer’s needs while balancing the organization’s needs and priorities
- Demonstrates eagerness and aptitude for acquiring necessary technical knowledge, skills and judgment to accomplish a result or to serve a client’s needs effectively
- Excellent time-management skills. Able and willing to meet deadlines.
- Ability to work in, and contribute to, team building environment
Additional Requirements:
- Committed to World Vision’s vision, mission and core values.
- Willingness to work under pressure and extra hours.
- Ability to perform field assignments and willingness to travel for long periods in difficult terrain, harsh and demanding conditions.
- Cross-cultural sensitivity, flexible worldview, emotional maturity and physical stamina
Working Environment / Conditions
- Work environment: Office-based with frequent travel to the field
- Mainly domestic within the operation area.
- On call: On call to serve and support the emergency response
Applicant Types Accepted:
Local Applicants Only
