Location: Debre Birhan, Ethiopia
Organization: Akufada Microfinance Institution S.c
Deadline: July 02, 2025
Job Description
Background
AKUFADA Micro Finance Institution S.C is a private microfinance institution established on October 12, 2015 E.C., to provide financial services to low- and medium-income groups. The institution invites qualified and experienced candidates to apply for the following position:
Position: Director, Operation & Resource Mobilization Directorate
Job Grade: 14
Workplace: Debre Birhan
Salary: As per the institution’s scale
Purpose of the Role
To ensure sustainable growth and profitability of the MFI by providing strategic leadership for efficient resource mobilization and utilization. The Director will work closely with Executive Management to enhance revenue, operational excellence, and market share.
Results and Outputs:
| Unit’s Outcome Areas | Key expected result / outputs / | Report/output provided | Frequency of output |
| Enhance market share | Enhance deposit mobilization | Deposit mobilization strategy | Reviewed every year |
| Developed efficient & optimum loan/credit portfolio | Credit portfolio Assessment Report | Monthly | |
| Enhance loan portfolio | Loan/Credit Portfolio Position Report | Monthly | |
| Enhance customer service | Improve customer satisfaction and strive to meet standard/ acceptable customer service level | Customer service delivery report | On continuous basis |
| Develop and track key performance metrics | Performance reports | Quarterly | |
| Maximize compliance with relevant statutory and operational requirements | Enhance awareness of staff on regulatory and own compliance requirements | Meeting minutes; Memos/circulars
|
Quarterly
|
| Minimize deviation from statutory and other relevant requirements affecting the operations function | Policies and procedures manuals | As needed
|
|
| Enhance operational excellence
in operations function |
Achieve consistent growth in interest, commission, and other income | Performance reports | Monthly |
| Implement cost saving operational initiatives | Operational Efficiency Reports | As needed | |
| Communicate Annual Performance targets and enhance performance of reporting Managers | Summarized plan,
meeting minutes, Memos, Circulars |
Quarterly
|
|
| Develop and implement operational improvement programs and policies | Policy, procedure and guidelines manuals | As needed
|
Key Duties and Responsibilities
- Develop and implement strategic and operational plans aligned with the institution’s goals.
- Lead deposit mobilization and loan portfolio growth initiatives.
- Oversee customer service improvement and satisfaction strategies.
- Ensure compliance with regulatory and internal policies.
- Foster a high-performance culture through mentoring and empowerment of staff.
- Collaborate with financial institutions and partners to develop and market MFI products.
- Promote a collaborative and transparent working environment.
- Build and maintain strong relationships with stakeholders and clients.
- Perform other duties as assigned by immediate supervisors.
About You
Qualifications & Experience
- Master’s or Bachelor’s degree in Business Administration, Finance, Economics, or a related field.
- Knowledge of applicable laws and financial regulations is an added advantage.
- Minimum of 4–6 years’ experience in the financial sector, with at least 2–3 years in a managerial role.
- Proven experience in leading management-level teams and driving strategic outcomes.
Required Competencies
- Strategic Thinking and Direction Setting
- Visionary Leadership and Execution
- Delegation and Empowerment
- Financial and Business Acumen
- Performance-Driven Mindset
- Customer-Centric Approach
- Strong Interpersonal and Communication Skills
- Strategic thinking
- Task delegation
- Customer Relationship Management (CRM)
- Communication
- Leadership
- Financial management
How to Apply
Interested and qualified applicants should submit copies of their credentials within seven (7) consecutive working days from the date of this announcement via email to: vacancy@akufadamf.com.