Senior E-Banking Officer

IMMEDIATE INTERNAL/EXTERNAL

VACANCY ANNOUNCEMENT

• Opening Date: August 02, 2025
• Position: Senior E-Banking Officer
• Duty station: Addis Ababa /Head Office/

About the Organization:

VisionFund Micro Finance Institution (S.C) is an Institution established according to proclamation No. 40/96 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund MFI is currently operating in five of the Regional States of the country. VisionFund MFI is looking for competent candidates for the position of Senior E-Banking Officer. The successful candidates will have skills and experience that meet the following requirements:

SPECIFIC DUTIES AND RESPONSIBILITIES

• Engage in the implementation, maintenance and support of e-banking platforms including mobile, internet, ATM, Agency Banking services.
• Collaborate with IT, operations, marketing, and vendors to implement and enhance digital banking functionalities and user experience.
• Monitor system performance and customer usage to recommend improvements and new features.
• Ensure compliance with regulatory requirements, cybersecurity standards, and internal policies.
• Handle escalated customer issues and ensure timely resolution of technical or service-related problems.
• Coordinate with vendors for timely updates, patches, and upgrades of e-banking systems.
• Analyze usage reports and customer feedback to improve service delivery and promote adoption of digital channels.
• Prepare periodic reports on e-banking performance, incidents, and project progress.
• Train and support branch staff and customer service teams on e-banking services and updates.
• Participate in digital innovation initiatives and propose solutions that increase digital transaction volumes.
• Additional Responsibilities as requested by the Line Manager

MINIMUM QUALIFICATIONS

1. Place of Work: Addis Ababa/Head Office/
2. Terms of Employment: Permanent
3. Salary: As per the Institution salary scale
4. Closing Date: August 08, 2025

EDUCATION/TRAINING

• Bachelor’s degree in Information Technology, Computer Science, Banking & Finance, or a related field.
• Trainings on project Management , ITIL & Digital Financial Services
• Certifications in Digital / Electronic Banking will be added advantage

EXPERIENCE:

• 5 years experience in the field of Information Technology & 2 of which on Digital Banking platforms
• Hands on experience on implementation, Maintenance and support of Digital Banking platforms (internet/mobile banking, Agency Banking, cards, ATMs, etc.).
• Experience in managing e-banking platforms (Project management skills and ability to manage cross-functional teams

TECHNICAL AND OTHER SKILLS

• Solid knowledge and on digital banking technologies and trends.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Attention to detail with the ability to handle multiple priorities.
• Knowledge of banking regulations related to e-banking and data privacy.
• Customer- centric mindset and proactive approach to improving digital services.
• Able to communicate effectively with non-technical staff and with members of interdisciplinary teams.
• Flexible and adaptable in regards to learning and understanding new technologies
• Strong written, oral, and interpersonal communication skills.
• Highly self-motivated and directed